Process redesign and cloud migration for the insurance industry
Staying competitive with technology partners
When the entire industry is undergoing a shift, large companies in the industry need to lead the way if they want to stay ahead of the curve. With the financial sector going through a major transformation, this large company needed to implement solutions that would be flexible and maintain their competitive advantage.
This large financial industry company was struggling to communicate its data across the country, both within its team and with partners. It relied on individual spreadsheets to store its information, which made all processes cumbersome and error-prone. The user experience was frustrating for everyone involved. There were also security concerns and it was important to ensure no sensitive data was at risk.
—Frustrating user experience for both employees and customers
—Errors and missing information due to scattered data
—Long delays and lack of efficiency
The financial sector was going through major transformations and it was necessary to implement solutions that would be flexible and maintain the company's competitive advantage. Systems needed to be simplified through renewed processes and adapted technology integrations. In addition to implementing a cloud infrastructure, we needed to facilitate communications with business partners and customers across Canada. XRM Vision had to rethink the entire user experience, both internal and external, in order to design the new digital platform and the accompanying technological infrastructure.
Furthermore, a financial company of this magnitude processes unimaginable amounts of data every day. So, it was imperative to ensure that the data would be secure. Every customer and partner's information should never be compromised.
The needs ranged from implementing cloud-based tools to redesigning processes. It was a matter of moving from individual spreadsheets to integrated tools that would improve the experience of its customers and employees alike.
The solution had to meet several objectives:
—Centralize data for a 365 degree view
—Rethink the entire user experience
—Facilitate access to data across the country via the cloud
—Ensure data security
—Offer flexible tools that can evolve with this fast-paced industry
XRM Vision was able to analyze and grasp the issues that this partner was facing. In a digital shift, XRM Vision is aware that business processes are of great importance. Regardless of the technologies implemented, if the processes are not modernized along with the tools, the full economic potential of the transition cannot be deployed.
In implementing new tools, the XRM Vision team took the time to review the brokerage firm's processes in order to reduce processing times and produce time savings that will benefit both their employees and their clients.
XRM Vision's expertise allowed them to meticulously analyze each system through which information was flowing, whether it was human resources, financial data, facilities management or even procurement. This step allowed them to understand how information was used in order to create a system that would improve the user experience, make processes more efficient, add missing functionality, and future-proof the business.
Standardized data for a global view
Centralizing data is often one of the biggest benefits of going digital. But it wasn't just a matter of taking the data and putting it into the new system. It was important to understand the needs of the users who had created the spreadsheets in order to offer them new tools and processes tailored to their specific expectations. This approach not only saves the company time, but also makes adoption simple for the employees that need to use the tools on a day to day basis.
XRM Vision's custom solution
The XRM Vision team has designed a solution that centralizes data in one place. Integrated with the cloud, the solution is accessible from anywhere in the country at any time. Today, both clients and employees across Canada can access up-to-date reports on demand in a very short period of time.
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